Effective date: 2026-07-07
What This Is
This Trust Center is the hub for Hockey Anchor's Release 1 customer trust pages.
Hockey Anchor helps parents and guardians think through hockey decisions with structure, context, and clear tradeoffs. It does not make the decision for the family and does not guarantee hockey outcomes.
Core Promises
Hockey Anchor promises to:
- Support family decision-making without taking over the decision.
- Separate facts, assumptions, unknowns, tradeoffs, and confidence limits.
- Keep youth/player data collection narrow.
- Protect paid access through server-side entitlement checks.
- Use Stripe for card payment processing.
- Provide a support path for payment, access, refund, deletion, privacy, security, and trust concerns.
- Handle mistakes directly.
Important Boundaries
Hockey Anchor does not provide:
- Medical advice.
- Legal advice.
- Mental health advice.
- Financial advice.
- Academic, league, school, eligibility, or recruiting-agent rulings.
- Coach, school, league, or program outreach on behalf of the family.
- Roster, playing-time, scholarship, admission, recruiting, development, or coach-response guarantees.
Parent/Guardian-Led Use
Hockey Anchor is a parent/guardian decision-support platform.
It is not directed to children. Children do not create accounts. Parents or legal guardians submit information regarding their own player.
Trust Pages
| Topic | Page | Intended route |
|---|---|---|
| Privacy | Privacy | Privacy |
| Terms and service scope | Terms | Terms |
| Refunds | Refunds | Refunds |
| Support | Support | Support |
| Contact | Contact | Contact |
| Youth data | Youth Data | Youth Data |
| Account deletion | Account Deletion | Account Deletion |
| Data retention | Data Retention | Data Retention |
| AI disclosure | AI Disclosure | AI Disclosure |
| Security | Security | Security |
Before You Pay
Before paying, families should be able to review:
- Privacy.
- Terms and service scope.
- Refund rules.
- Support and contact paths.
- Youth data handling.
- Account deletion and data retention.
- AI disclosure.
- Security basics.
After You Pay
Stripe receipts are the Release 1 payment receipt source.
After payment, Hockey Anchor surfaces should explain:
- How to access the paid case submission path.
- Where to get help if access fails.
- How refunds work.
- How support works.
- How account deletion or privacy requests work.
If Something Goes Wrong
Hockey Anchor should respond directly if there is a payment, access, privacy, security, youth-data, case-integrity, or incorrect-delivery issue.
Payment, access, security, and privacy issues are prioritized for same-day or next-business-day response. General support target is within 2 business days. Refund and deletion requests are acknowledged within 2 business days.