Effective date: 2026-07-07
Short Version
Families can request account and case deletion through Support or Contact.
Deletion requests are verified through the account email or an active session. Hockey Anchor acknowledges deletion requests within 2 business days and completes deletion within 30 days unless a narrow legal, payment, security, or operational exception applies.
Who Can Request Deletion
A parent or legal guardian who controls the Hockey Anchor account may request deletion.
Hockey Anchor may need to verify the request through:
- The account email address.
- An active signed-in session.
What Can Be Deleted
A deletion request may include:
- Account information.
- Household information.
- Player context.
- Submitted case information.
- Decision Packet records.
- Support records tied to the account, unless an exception applies.
What May Need To Be Retained
Some information may need to be retained for a narrow reason, including:
- Financial/payment records retained only as legally or operationally required.
- Refund records needed to prove a refund or resolve a payment dispute.
- Security or incident records needed to protect families or the service.
- Records required to prevent fraud, abuse, or unauthorized access.
- Anonymized analytics that no longer identify the family.
Timeline
Hockey Anchor will:
- Acknowledge deletion requests within 2 business days.
- Verify the requester through the account email address or an active signed-in session.
- Complete deletion within 30 days unless a narrow exception applies.
- Confirm when the request is complete or explain what exception prevents full deletion.
Active Reviews
If a deletion request arrives before review begins, the Refund Policy may allow a full refund.
If a deletion request arrives after meaningful review begins, refund handling is at founder discretion.
If a deletion request arrives after Decision Packet delivery, there is generally no refund unless Hockey Anchor failed to deliver the purchased service.
How To Request Deletion
Use Support or Contact and include:
- The account email address.
- A clear request to delete the account and related case data.
- Whether there is an active review, refund request, or access issue.
Do not send payment card numbers, card security codes, magic links, passwords, session tokens, or credentials.