Effective date: 2026-07-08
Short Version
Families can request account and guidance deletion through Support or Contact by emailing kevin.f.bisson+hockeyanchor-support@gmail.com.
Deletion requests are verified through the account email or an active session. Hockey Anchor acknowledges deletion requests within 2 business days and completes deletion within 30 days unless a narrow legal, payment, security, or operational exception applies.
Who Can Request Deletion
A parent or legal guardian who controls the Hockey Anchor account may request deletion.
Hockey Anchor may need to verify the request through:
- The account email address.
- An active signed-in session.
What Can Be Deleted
A deletion request may include:
- Account information.
- Household information.
- Player context.
- Submitted guidance information.
- Decision Packet records.
- Support records tied to the account, unless an exception applies.
What May Need To Be Retained
Some information may need to be retained for a narrow reason, including:
- Financial/payment records retained only as legally or operationally required.
- Refund records needed to prove a refund or resolve a payment dispute.
- Security or incident records needed to protect families or the service.
- Records required to prevent fraud, abuse, or unauthorized access.
- Anonymized analytics that no longer identify the family.
Timeline
Hockey Anchor will:
- Acknowledge deletion requests within 2 business days.
- Verify the requester through the account email address or an active signed-in session.
- Complete deletion within 30 days unless a narrow exception applies.
- Confirm when the request is complete or explain what exception prevents full deletion.
Active Reviews
If a deletion request arrives before review begins, the Refund Policy may allow a full refund.
If a deletion request arrives after meaningful review begins, refund handling is at founder discretion.
If a deletion request arrives after Decision Packet delivery, there is generally no refund unless Hockey Anchor failed to deliver the purchased service.
How To Request Deletion
Email kevin.f.bisson+hockeyanchor-support@gmail.com and include:
- The account email address.
- A clear request to delete the account and related guidance data.
- Whether there is an active review, refund request, or access issue.
Do not send payment card numbers, card security codes, magic links, passwords, session tokens, or credentials.