Effective date: 2026-07-07
Refund Philosophy
Refunds are a trust mechanism.
Hockey Anchor is a paid decision-support service. If a Hockey Anchor technical or operational failure prevents payment, access, entitlement, submission, or delivery from working as purchased, the refund path should be clear and fair.
At the same time, Hockey Anchor is a founder-operated review service. Once meaningful review work has begun, the founder's time and judgment matter.
Refund Rules
Full Refund
Hockey Anchor provides a full refund when:
- The family requests a refund before review begins.
- A duplicate payment occurs.
- A Hockey Anchor technical failure prevents the family from receiving the purchased service.
After Meaningful Review Begins
After meaningful review begins, refunds are at founder discretion.
Meaningful review begins when Hockey Anchor has started substantial work on the submitted decision review, such as reviewing the family's case, organizing the decision context, preparing analysis, or drafting the Decision Packet.
After Decision Packet Delivery
After the Decision Packet is delivered, there is generally no refund unless Hockey Anchor failed to deliver the purchased service.
Examples that generally do not create a refund after delivery:
- The family disagrees with a tradeoff or caution.
- The real-world hockey outcome is disappointing.
- A coach, school, league, or program responds differently than expected.
- The family changes its mind after receiving the Decision Packet.
Examples that may justify a refund or remediation after delivery:
- The paid service was not delivered.
- The wrong family's material was delivered.
- A technical or access failure prevented the family from using the purchased service.
- A material operational failure prevented the purchased service from being delivered.
Access Failure
If payment succeeds but the family cannot access the paid case submission path, contact Support.
Hockey Anchor will attempt to repair access. If Hockey Anchor cannot promptly repair the technical failure preventing the purchased service, the family is eligible for a full refund.
Duplicate Payment
Duplicate payments are eligible for a full refund of the duplicate charge.
How To Request A Refund
Use the Support or Contact page and include:
- The email address used for the purchase.
- The approximate purchase date.
- Whether the issue is duplicate payment, access failure, pre-review cancellation, or another problem.
- A short description of what happened.
Do not send payment card numbers, card security codes, magic links, passwords, or session tokens.
Response Time
Refund requests are acknowledged within 2 business days.
Payment, access, security, and privacy issues are prioritized for same-day or next-business-day response.
Processing
Refunds are processed through Stripe where possible. Bank or card processing time may vary after a refund is issued.