Effective date: 2026-07-07
Purpose
The Contact page gives families one clear way to reach Hockey Anchor about the service, support, refunds, privacy, security, youth-data, and account deletion.
When To Contact Hockey Anchor
Use Contact for:
- General questions before paying.
- Questions about what the Family Decision Review includes.
- Payment or checkout questions.
- Access problems.
- Refund requests.
- Account deletion requests.
- Privacy or youth-data questions.
- Security concerns.
- Trust Center or policy questions.
Where To Start
If the issue is urgent for payment, access, privacy, security, deletion, or refund handling, use Support.
If the issue is a general pre-purchase or trust-policy question, use Contact.
What To Include
Include:
- Your name.
- The email address used for Hockey Anchor, if applicable.
- The topic: payment, access, case, refund, deletion, privacy, security, youth data, or general.
- A short description of the question or issue.
What Not To Send
Do not send:
- Payment card numbers.
- Card security codes.
- Passwords.
- Magic links.
- Session cookies.
- API keys or service credentials.
- Unnecessary private communications.
- Sensitive youth/player details that are not needed for the question.
Families should summarize situations whenever possible.
Response Expectations
Payment, access, security, and privacy issues are prioritized for same-day or next-business-day response.
General support target is within 2 business days.
Refund and deletion requests are acknowledged within 2 business days.